Frequently asked questions

Q: What’s included in a Santa’s Grotto ticket?

A: Your ticket includes:

  • Return travel on the Cliff Railway
  • The Santa’s Elevator experience
  • A gift from Santa
  • Full access to the Christmas Market

Q: When should I arrive for my booking?

A: Please check in at the Consti Café 10 minutes before your booked slot. Because the Cliff Railway journey takes about 5 minutes, we recommend arriving at the lower station at least 20 to 25 minutes before your booking time.

Q: Is parking available at the lower station?

A: Yes, we have a small car park at the lower station available on a first-come, first-served basis. Additional street parking is available nearby, but spaces are limited, so please allow extra time to find a spot.

Q: Is it wheelchair accessible?

A: The experience is wheelchair accessible and we strive to accommodate all access needs. If you have any special requirements please don’t hesitate to get in touch at info@aberystwythcliffrailway.co.uk.

Q: What else is there to do during my visit?

A: Beyond visiting Santa, you can browse our festive Christmas market and enjoy seasonal food and drinks in the café. We will also host live entertainment on select days – please keep an eye on our social media channels for updates and schedules!

Q: Do I need a Grotto ticket to access the Christmas Market?

A: No, a Grotto ticket is not required! You can simply purchase a Cliff Railway ticket, head up, and enjoy the festive market and café.

Contact us

Telephone: 01970 617642

Email: info@aberystwythcliffrailway.co.uk

By post

c/o, Alun Davies, Constitution Hill Ltd, Cliff Railway House, Cliff Terrace, Aberystwyth, SY23 2DN.

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